Customer Service

Warranty:

Ella Harper Hair Tools has a 90-day warranty on our Smart Blow Dryer, Curling Irons, 3 Barrel Waver, Steam Pod Flat Iron and Blow Dryer Brush.  Accessories are not under warranty because of sanitation issues. 

To be eligible for a return, your hair tool MUST be in the same condition that you received it, and in its original packing.

This 90-day Warranty Does Not Cover:

  • Neglect or lack of proper maintenance
  • Damage due to misuse and abuse such as dropping, incorrect voltage supply or neglect of safety precautions.
  • Tampering such as repair or attempted repair by an unauthorized party
  • Products that have been modified, neglected or poorly maintained
  • Damage or deterioration to the surface finish

Shipping Policy:

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order.  Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost to the customer.  

Return Policy:

We value our Ella Harper Hair Tools customers, and your satisfaction is extremely important to us. We will accept your returned styling tools within 90 days from date of purchase and in accordance with our warranty policy.  See Warranty Policy above for details. Returned Ella Harper Hair Tools must be returned in good condition and in its original packaging.  Exception if the hair tools are damaged or defective upon receipt.

Damaged or Defective:

Upon receiving any damaged or defective hair tools, we ask you to email us a video clearly showing the damaged or defective hair tools within 30 days from date of purchase. If we determine your hair tools are damaged or defective, we will send you a replacement within 7 business days, or you can ask for a full refund.  Please email us at ehhairtools@gmail.com

Safety Warning:

When using Ella Harper Hair Tools:

  • Read the product manual and use accordingly to manual instructions
  • Keep out of reach of children or individuals that can cause harm
  • Irons are extremely hot and can cause burning and scaring
  • Keep away from water - electricity is a conductor
  • Do not use if the plug or cord is damaged or looks damaged

Questions:

Contact us at ehhairtools@gmail.com.  We respond usually within one business day.